FAQs

When will my order arrive?
We generally deliver all orders in 4-8 working days, though most of our deliverables arrive within 3-7 working days. This is because there might occasionally be delays due to customs clearance processes, which are beyond our control.

How can I track my order?
When your order is shipped, we will immediately send you an email containing a tracking number. Using this number, you will be able to track where your item is and when it is going to arrive.
If you did not receive this email, please email us at info@monarrq.com.

Will I have to pay any duties and taxes on top of my order?
This depends on the area you are ordering from. For example, if you order from Europe, you will be charged VAT duties. You will be responsible for all import duties, customs, and taxes.
Please be aware that monarrq.com does not have any control over the duties, customs, and taxes levied by the country your order is being shipped to. We cannot provide you with the exact cost as these charges vary by country.
Since these fees are not computed or applied by monarrq.com, please contact your local customs office to get more information if you are unsure about the charges.

What if the item I received is damaged or faulty?
We work hard to ensure that all items are of the highest quality and guarantee a great brand experience to our customers. However, if you have a concern about a faulty or damaged item, please email us at info@monarrq.com so we can promptly review the issue and find the best solution for you.

What is your returns policy?
We offer a hassle-free return within 7 days after delivery.
The item(s) must be in their original condition and must not have been used in any way. Unfortunately, we cannot accept returns that do not meet these requirements.
monarrq.com offers a full refund (excluding the original shipping cost).
All returns must be sent to our warehouses in the United States and Europe. However, the specific return address will be provided when you contact us for a return at info@monarrq.com.

How do I request a return?
To initiate a return, simply email us at info@monarrq.com using the same email address you used to place the order. We will send you the address to return the items.
Once we receive the items, you will receive a refund (excluding the original shipping cost).
monarrq.com cannot be held liable for any loss of items during the return process. We recommend using a registered postal service and keeping a record of the tracking details.

Does monarrq.com deliver worldwide?
Currently, we deliver to (list the countries you ship to). We have partnered with a variety of shipping companies to ensure easy delivery to our customers.

How much does delivery cost?
We deliver your items for free! However, shipping costs may vary depending on the item and the amount of money you spend on your purchases. You can view the shipping details and costs on the shipping page.

What payment methods does monarrq.com accept?
Currently, we accept credit card and PayPal payments. If you would like to use a different payment method, our team will assist you!
Please contact us directly at info@monarrq.com to arrange your payment.

Is it safe to purchase online from monarrq.com?
Absolutely! monarrq.com uses a variety of technological security methods to ensure a safe payment process for our customers. Additionally, our privacy policy indicates that we do not store any credit card details nor do we share your personal information with any third party.
If you are still concerned about placing your order, please contact info@monarrq.com, and we will offer an alternative method to place your order.

How can I contact you?
To reach our team, you can use the 24/7 live chat on the website or email us at info@monarrq.com.